OUR MAIL ORDER SERVICE

We pride ourselves on our customer service. Even though we have a swish online shop, we are still happy to talk to our customers, knowing that often people are wary of ordering online, or need specific quantities and frequently need to ask questions. So, with that in mind we will still offer a friendly and ‘retro’ mail order service. Here’s how it works…

• Selecting your items:

Browse the online shop, and make a note of what you would like to order.

• Ordering:

Call us on 01769 574071 and we will sort out what you need.

• Shipping:

When ordering via the ‘retro’ service, we will work out the postage based on weight and size of the package, and how quickly you need your order.

We’re just round the corner from the post office so if you need things swiftly it’s no trouble at all.

Please note we only ship orders Mondays, Wednesdays and Fridays. Orders placed before midday will be shipped the same day, after that, and at weekends, orders will be shipped the next dispatch day.

With the environment in mind where possible we recycle packing materials. Do not be alarmed if the jiffy bag your order arrives in has seen better days, the items within are lovely and new.

• Payment via ‘retro’ service:

Once we’ve taken your order and have a price for everything including the shipping, we take a card payment over the phone. We do not store payment information and shred the details immediately after completing the purchase.

If you have any questions at all, don’t hesitate to give us a call.